In our last post we reviewed Intervention Point 2 of the 12 Intervention Points in a System. By addressing Intervention 2: The mindset or paradigm out of which the system arises we were able to better understand how the finite vs infinite game debate can have a significant impact on our organization’s operations.

In this post, we reach the end of our journey with Intervention 1: The power to transcend paradigms, finally finding the freedom to look at the eDiscovery industry in exciting new ways.

If you know me, you know I absolutely despise hearing anything along the lines of


In our last post we reviewed Intervention Point 3 of the 12 Intervention Points in a System. By addressing Intervention 3: The goals of the system, we were able to identify the importance of aiming our efforts at the correct target.

In this post, we will examine how the interventions we have implemented thus far are ultimately dictated by Intervention Point 2: The mindset or paradigm out of which the system arises, and how we can better understand the choices we make based upon our mental models.

Our mental models control what we are able to see and not see…


In our last post we reviewed Intervention Point 4 of the 12 Intervention Points in a System. By addressing Intervention Point 4: The power to add, change, evolve, or self-organize system structure we were able to create a learning system that optimizes the flattening of the peaks and valleys.

In this post, we will examine how the interventions we have implemented thus far are guided by Intervention Point 3: The Goals of the System, and what we can do to further optimize as we go deeper.

To this point we have been building an approach and optimizing it; but now…


In our last post we reviewed Intervention Point 5 of the 12 Intervention Points in a System. By addressing Intervention 5: The rules of the system we were able to increase both the scope of the workflows covered by our approach and the scope of team members capable of contributing to said workflows.

In this post, we will examine how the interventions we have implemented thus far have set us up for Intervention Point 4, and what we can do to further optimize as we go deeper.

All of the interventions we have leveraged thus far have been building to


In our last post we reviewed Intervention Point 6 of the 12 Intervention Points in a System. By implementing Intervention 6: The structure of information flows we were able to modify the design of our checklists + documentation in order to increase their easy of use, ease to adopt, and to optimize the continuous improvement program.

In this post, we will explore how modifying the rules of the system itself can further the effectiveness of the approach we have been building via intervention points 12–6.

As we descend through the intervention points we make increasingly significant progress — at Intervention…


In our last post we reviewed positive and negative feedback loops via intervention points 7 and 8 of the 12 Intervention Points in a System in order to unearth how to further augment our approach in regards to resolving the issues around the peaks and valleys that haunt the eDiscovery industry.

In this post, we will continue our deep dive into the intervention points by reviewing the Intervention 6: The structure of information flows.

We’ve made some serious progress over the last several intervention points. At Intervention 9: The lengths of delays relative to the rate of system change, we…


Last post we dove deeper into The 12 Intervention Points in a System and reviewed the ineffectiveness of the most commonly used intervention points (12, 11, 10) to address staffing issues and how these weak interventions perpetuate the cycle of overworked and (ironically) overstaffed teams.

We then analyzed how applying Intervention 9: The lengths of delays relative to the rate of system change, begins to actually solve the problem.

In this post, we will dive deeper into the remaining intervention points in order to further strengthen the solution to staffing woes in eDiscovery…

Applying Intervention 9: The lengths of delays…


Last week we covered The 12 Intervention Points in a System, and in this post we will review some of the weaker intervention points and why they fail. Then, we’ll identify more impactful intervention points that would prove vastly more effective; busting the myth of eDiscovery’s peaks and valleys for what it is: poor intervention.

Picture this: an exhausted team has been working around the clock for so long they can’t remember what a normal work week looks like; hustling like hell to get a last minute production out the door… again.

It’s a familiar sight in eDiscovery. Even worse…


A foundational aspect of the Easy Company approach to Legal Design is the application of Systems Thinking to our solutions.

One of the key pieces of literature that shapes how our application plays out is Leverage Points: Places to Intervene in a System by Donella Meadows. In this piece, she brilliantly outlines 12 intervention points in a system, provides accessible descriptions, and ranks them by their effectiveness. If you haven’t read it, I highly recommend it.

Using Donella’s leverage points as a reference, we look at how a solution intervenes in the system and what the resulting impact is of…


Review databases can be intimidating. Between custom review workflows, an array of deployed bells and whistles, and sometimes just sheer size, it’s easy to lose track of what a review database is at its essence. For the readers who built a “review database” in the Processing Processing reading, I imagine for some it’s almost impossible to fathom that the general concept of a review database built in Excel and one built in Relativity are the same. …

Austin Buell

CEO of Easy Company Consulting

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